We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Who we are?
At The Rooshty Beach, we are committed to maintaining the trust and confidence of our visitors to our website and our clients.
What information do we collect?
We collect information from you when you make a purchase from us, or make an enquiry about our products.
The enquiry form requests your name, e-mail address, subject and a brief message of your enquiry.
You are visiting our site anonymously until you choose to complete the enquiry form , at which point when you click on the Google eCaptcha “I am not a robot” tick box, the Google NID cookie will be stored. Further information about cookies is in the “Cookies” section below.
When you purchase products from us, we collect information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services. the information we collect is:
- Your name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Information that you would like us to use when personalising an product you have purchased from us
- Payment details via the PayPal website
Where do we store your information?
Your information is stored in our email client “Microsoft Outlook” for the purpose of communicating with you, this is only stored up until such time as your order is dispatched. The information you supply during the purchase process is stored in our website’s database, so that we can monitor stock control and maintain a record of your purchase for the purpose of delivery and returns.
What do we use your information for?
We use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased, that may be personalised, via the website and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications, wish to be forgotten or would like your information updated;
(i) provide Google statistical information about our users use of our website – but this information is anonymous;
(j) deal with enquiries and complaints made by or about you relating to the website; and
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, PayPal. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
How do we protect your information
We implement a variety of security measures to maintain the safety of your personal information. Our website is encrypted and can be verified by clicking on the green padlock to the left of our website address, this also means that your information on our enquiry form is also encrypted.
How long do we keep your information?
Information is maintained to provide on going support and the ability to arrange returns and refunds. In addition we keep record of purchases so that we can monitor stock control and recognise high purchase products. You have the right to request what information we have collected from you, how it is used, and request that is is either deleted or updated.
Cookies are small files that a site or its service provider transfers to your computers hard drive through you Web Browser (if you allow) that enables sites or service providers to recognise your browser and capture and remember certain information.
Our website’s enquiry form uses the Google reCaptcha NID cookie to collect information for the purpose of verifying that the form has been completed by a human and not a robot. We use this to minimise spamming and to recognise legitimate enquiries from real people.
The NID cookie has a life span of 6 months, but can be removed if you clear your internet browser history including stored cookies.
We use Google Analytics to recognise products that are more popular than others and how visitors access our pages, so that we can continue to provide an enjoyable experience while you shop. Google Analytics uses _ga, _gat, _gid cookies. Further information about these cookies can be found athttps://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Further information about the NID cookie can be found on Google’s website at https://policies.google.com/technologies/types.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
You have a right to request that the information we hold on you is deleted and or amended. In addition you have the right to request that we send you information on the data we hold on you. All requests should be placed by email to email@example.com.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless it is required for the purpose of providing the products or services to you. You will be informed in advance if this is the case.
In addition, we may disclose your personal information and proactively inform you of such intended action:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
(d) to the purchaser or prospective purchaser of any business or asset which we are or are contemplating selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
This policy was last update: 3 August 2018
The data controller responsible in respect of the information collected on this website is Christopher Coombs, The Rooshty Beach Co, 140 Haig Avenue, Rochester, Kent, ME1 2RX.